Terms and Conditions

Effective Date: July 21, 2026

Last Updated: July 21, 2026

Welcome to Reconnect Family. These Terms & Conditions (“Terms”) are a binding agreement between you and The ReConnect Wellness Corporation, a Delaware corporation (“ReConnect Family,” “we,” “us,” or “our”), and govern your access to and use of the Reconnect Family mobile application, website, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 13 years old to use Reconnect Family. By creating an account, you represent and warrant that you are at least 13 years of age and that all registration information you provide is accurate. Reconnect Family is not intended for, and may not be used by, children under 13. If we learn that a user is under 13, we will terminate the account and delete associated personal information.

If you are between 13 and 17 years old, you represent that you have reviewed these Terms and, where required by applicable law, that a parent or legal guardian has consented to your use of the Services and agrees to these Terms on your behalf.

  1. User Accounts

To use certain features, you must create an account. You agree to:

  • Provide accurate, current, and complete registration information and keep it updated;
  • Maintain the confidentiality of your login credentials;
  • Accept responsibility for all activity that occurs under your account; and
  • Notify us promptly of any unauthorized access to or use of your account.

We reserve the right to verify your age or identity, and to suspend or terminate accounts that violate these Terms.

3. Purpose of Reconnect Family; Not Medical or Legal Advice

Reconnect Family provides supportive tools for teens and families navigating parental separation or divorce, including a shared custody calendar, journaling prompts, emotional check-ins, educational resources, and moderated community features.

Reconnect Family is not a healthcare provider and does not provide clinical or other mental health therapy or counseling, professional mental health services, or medical, legal, or clinical services or advice. The Services are for informational and self-help purposes only. Use of the Services does not create a provider-patient, therapist-client, or attorney-client relationship between you and Reconnect Family. The Services are not a substitute for professional mental health care, medical care, or legal counsel. Always seek the advice of a qualified professional with any questions regarding a mental health or physical condition or legal matter.

If you or someone you know is in immediate danger or experiencing a life-threatening emergency, please call 911 right away.

 If you’re struggling with your mental health and need to talk to someone right now, you can call or text 988, the Suicide & Crisis Lifeline, available 24/7/365. You are not alone, trained counselors are there to listen, support, and help you stay safe.

4. Acceptable Use

You agree not to misuse the Services. Prohibited conduct includes, without limitation:

  • Harassing, bullying, threatening, or intimidating any person, including other users;
  • Posting content that is unlawful, hateful, sexually explicit, or that promotes self-harm, disordered eating, violence, or illegal activity;
  • Impersonating another person, misrepresenting your age, or creating an account on behalf of someone else without authority;
  • Attempting to identify, contact off-platform, or solicit personal information from any user of the anonymous community features;
  • Attempting to gain unauthorized access to the Services, other users’ accounts, or our systems;
  • Scraping, harvesting, or collecting data from the Services, or using the Services to train artificial intelligence models; and
  • Interfering with or disrupting the integrity or performance of the Services.

We may investigate violations and take any action we deem appropriate, including removing content, suspending, or terminating accounts, and reporting conduct to law enforcement where we believe a user or another person may be at risk of harm.

5. Community Features and User Content

The Services include anonymous, moderated community spaces for teens and for parents. You are solely responsible for the content you post. By posting to community spaces, you agree to follow our community guidelines, which are incorporated into these Terms by reference.

Moderation of community spaces is performed using a combination of automated (AI-assisted) tools and, where applicable, human review. While we work to keep community spaces safe and supportive, we do not and cannot review all content, and we do not guarantee that moderation will identify or remove all harmful, inaccurate, or objectionable content. You may encounter content you find upsetting. Please send an email to support@re-connect.org or use the form on the Contact Us and Member Services pages if you encounter content that you believe is harmful or objectionable. We reserve the right, but have no obligation, to monitor, edit, remove, or refuse to display any user content at any time for any reason.

Content posted by other users reflects the views of those users only. We do not endorse and are not responsible for user content.

6. Your Content; License to Reconnect Family

As between you and Reconnect Family, you retain ownership of the content you create within the Services, including your name, email, phone number journal entries, survey responses, mood check, and community posts (“Your Content”).

You grant Reconnect Family a limited, non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, display, and transmit Your Content solely as necessary to: (a) provide, maintain, secure, and improve the Services; (b) perform automated moderation and safety review; (c) generate high level summary emotional insights shared with a linked parent or guardian account as described in Section 7; (d) create backups; and (e) create aggregated data that does not identify you, which we may use for research, analytics, and product improvement. This license ends when Your Content is deleted from our systems, except for de-identified data and residual copies retained in backups for a limited period as described in our Privacy Policy.

Journal entries are private to you and are not visible to parents, other users, or Reconnect Family staff, except (i) as required for automated safety and moderation processing, (ii) as you expressly choose to share, or (iii) as required by law.

  1. Parent Insights and Teen Consent

Certain features allow a teen user to share summarized emotional trends or check-in results with a linked parent or guardian account. Sharing is on by default.  Consent may be revoked with the teen user’s  consent as described in the Services and our Privacy Policy. A teen user may withdraw consent at any time, after which insights will no longer be shared. Parents and guardians acknowledge that insights are high-level summaries, are not clinical assessments, and should not be relied upon as a substitute for direct communication or professional care.

8. Reconnect Family Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content provided by Reconnect Family (excluding Your Content), are owned by Reconnect Family and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial purposes in accordance with these Terms. You may not copy, modify, distribute, sell, or lease any part of the Services, or reverse engineer or attempt to extract source code, except as permitted by law.

9. Privacy

Your use of the Services is governed by our Privacy Policy which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, share, retain, and delete personal information, including special protections applicable to users from age  13 - 17.

10. Safety and Crisis Disclaimer

Reconnect Family is not a crisis, emergency, or suicide-prevention service, and is not monitored in real time for emergencies.

If you or someone you know is in immediate danger or experiencing a life-threatening emergency, please call 911 right away.

If you’re struggling with your mental health and need to talk to someone right now, you can call or text 988, the Suicide & Crisis Lifeline, available 24/7/365. You are not alone, trained counselors are there to listen, support, and help you stay safe.

You can also reach out to a trusted adult, school counselor, or mental health professional.

11. Termination

We may suspend or terminate your access to the Services at any time if you violate these Terms, Privacy Policy  create risk or possible legal exposure for Reconnect Family or other users, or if we discontinue the Services. Where practicable, we will provide notice. You may stop using the Services at any time and may request deletion of your account and associated data as described in our Privacy Policy. Sections that by their nature should survive termination including Sections 6, 8, and 13 through 19.

12. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RECONNECT FAMILY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT CONTENT WILL BE ACCURATE OR RELIABLE, OR THAT USE OF THE SERVICES WILL PRODUCE ANY PARTICULAR EMOTIONAL, WELLNESS, RELATIONAL, OR FAMILY OUTCOME.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

It is the intention of ReConnect Family to create a confidential space for parents and teens.  Therefore, it is your and your attorney’s responsibility to not request, by subpoena or other means, any Content (as defined in the privacy policy)  or other information from ReConnect Family in any deposition, hearing, arbitration, trial, or other proceeding.

 13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) RECONNECT FAMILY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, ADVISORS, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA, GOODWILL, OR PROFITS, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (I) THE AMOUNTS YOU PAID TO RECONNECT FAMILY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) FIFTY U.S. DOLLARS ($50).

Some jurisdictions do not allow the limitation of liability for certain damages, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

14. Indemnification

If you are an adult user, you agree to indemnify, defend, and hold harmless Reconnect Family and its directors, officers, employees, advisors, and agents from and against any claims, including third party claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your violation of these Terms; (b) Your Content, and any use or disclosure of Your Content; or (c) your violation of any law. If you are a parent or guardian who has accepted these Terms on behalf of a minor, this indemnification extends to the minor’s use of the Services.

15. Changes to the Services and to These Terms

We are continually improving the Services and may add, modify, or discontinue features of the Services at any time. We will use reasonable efforts to notify you of changes that materially reduce core functionality of the Services.

We may also revise these Terms from time to time. If we make material changes, we will provide notice through the Services 30 days before the changes take effect. Your continued use of the Services after the effective date of revised Terms constitutes acceptance

16. Governing Law and Venue

These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-laws principles. Subject to Section 16, any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Hennepin County, Minnesota, and the parties’ consent to personal jurisdiction and venue there. Nothing in this section deprives you of mandatory consumer protections of the jurisdiction in which you reside.

17. General Provisions

These Terms, together with the Privacy Policy and any community guidelines, constitute the entire agreement between you and Reconnect Family regarding the Services. If any provision of these Terms is unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition,  sale of assets, or any other change of ownership. There are no third-party beneficiaries to these Terms except as expressly stated.

18. Contact Us

For questions about these Terms, contact:

The ReConnect Wellness Corporation — Reconnect Family Member Support page

Member Support

Or via email at support@re-connect.org

If you or someone you know is in immediate danger or experiencing a life-threatening emergency, please call 911 right away.

If you’re struggling with your mental health and need to talk to someone right now, you can call or text 988, the Suicide & Crisis Lifeline, available 24/7/365. You are not alone, trained counselors are there to listen, support, and help you stay safe.